Skip to content

Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Owen Ranck

Owen Ranck

February 14, 2025

5  out of  5
rating by Owen Ranck
"Jim has been an exceptional agent! He is very easy to talk to and helps you get the best deal possible. I recommend him to everyone."
We responded:
"Thank you for the review Owen! We appreciate you and your business with our agency."
Profile photo of Leo

Leo

February 10, 2025

5  out of  5
rating by Leo
"I have nothing but amazing things to say about Jim Crinklaw's office. They are quick with replying to correspondence and are extremely helpful. When I had an accident that wasn't fault a while back, they went up to bat for me and didn't hesitate reimbursing me for damages I had to pay out of pocket. While everyone's cases are different, in my case, I felt this team had my back and always will. Huge shout out goes to Megan! She is an asset to this office and is always a huge help. If you are reading this and looking for an office that is going to take care of you... this is the one."
We responded:
"Leo, thank you for taking your time to leave our office a wonderful review! Megan does a great job and thanks for letting her know. We appreciate it!"
Profile photo of Cameron

Cameron

October 16, 2024

5  out of  5
rating by Cameron
"Jim has been very helpful navigating a new jewelry policy. He always answers my questions in a way that is easy to understand for someone who is not super familiar with insurance. I have recommended Jim to a few couples who have all been very pleased!"
We responded:
"Thank you Cameron. We appreciate your business and the kind words about your experience."
Profile photo of Rachel Fairbanks

Rachel Fairbanks

October 16, 2024

5  out of  5
rating by Rachel Fairbanks
"I’ve had great service from Jim and his staff for over 10 years. I have several policies and all were very easy to set up and Jim provided honest recommendations on what would suit my family’s needs. It is easy to get in touch with his office with any needs."
We responded:
"Thank you Rachel for the nice review and for your business for all of these years!"
Profile photo of Anne S

Anne S

October 3, 2024

1  out of  5
rating by Anne S
"Jim Crinklaw lacked professionalism and often left us hanging without clear communication. It felt like he was more focused on his own interests rather than what was best for us."
We responded:
"Thank you for taking time to leave a review and I’m sorry your experience was below your expectations. We make our best effort to communicate clearly and promptly with all of our clients. I’m not sure if you’re a client with us or not but if you’d like to contact me I’ll listen to your concerns and do my best to improve your experience."
Profile photo of Ti Sing

Ti Sing

April 14, 2024

5  out of  5
rating by Ti Sing
"Customer service is still very much alive with Jim Crinklaw. We’ve had him as our agent for years. He’ll answer questions and will be honest with his recommendations. Thanks Jim for caring for your customers."
We responded:
"Thank you very much for the kind words and good review! We appreciate your business and the time you took to write a review."
Profile photo of Keith Winings

Keith Winings

March 8, 2024

5  out of  5
rating by Keith Winings
"I have been with them for several years now and really appreciate them ! Megan responds lightning fast !!"
We responded:
"Thank you for the 5 star review Keith! We appreciate your business and the time you took to leave a nice comment about Megan responding quickly. "
Profile photo of Kennedy Martin

Kennedy Martin

February 13, 2024

5  out of  5
rating by Kennedy Martin
"Very good experience!"
We responded:
"Thank you for sharing your experience with us Kennedy."
Profile photo of Kaleb Martin

Kaleb Martin

February 12, 2024

5  out of  5
rating by Kaleb Martin
"Whenever I came in to buy insurance it was a great experience, plus the people were awesome and supportive with everything I needed help with"
We responded:
"Thank you for taking the time to let us know how we are doing Kaleb. We appreciate it."
Profile photo of Devon Rodriguez

Devon Rodriguez

February 11, 2024

5  out of  5
rating by Devon Rodriguez
"10 out of 10 client experience"
We responded:
"Thank you Devon! We appreciate your business with our agency. "
Profile photo of Aaron Higgins

Aaron Higgins

February 7, 2024

5  out of  5
rating by Aaron Higgins
"Jim Crinklaw has been my agent for years, he is very knowledgeable, easy to work with, and has always taken care of me when the unexpected happens. Jim helped me cover my rental properties in Bloomington, and South Bend, my home, as well as my car. Jim treats me like family, his staff are friendly and professional, and I would recommend Jim Crinklaw and State Farm for your insurance needs."
We responded:
"Thank you for the five star review Aaron. We appreciate your business."
Profile photo of Anne Short

Anne Short

February 4, 2024

4  out of  5
rating by Anne Short
"Tim, my previous agent, was great. I felt he took care of my insurance needs and listened to my concerns. Since he left, I've been disappointed in this agency, The cost of my State Farm insurance went up 25% this past year, although I still have the same car which had a good safety rating, supposedly because insurance costs are going up so much, or something like that... Update as of 2024: When I received my renewal and my insurance went up another 20% (a total of 45% within one year), I contacted Mr. Crinklaw, explaing that my mileage had drastically decreased. He recommended the Drive Safe and Save App. During the past few years, it has saved me a significant amount of money."
We responded:
"Anne, thank you for your review. I'm sorry you experienced a rate increase and I know insurance can be expensive. Please feel free to call or email anytime and we can review your coverage to make sure your rate is the best it can be. We pride ourselves on outstanding service so if we can do anything to earn 5 stars please let me know. "
Profile photo of Cody Sh

Cody Sh

February 2, 2024

5  out of  5
rating by Cody Sh
"Jim is an awesome guy"
We responded:
"Thank you Cody! We really appreciate your business and this review."
Profile photo of C R

C R

February 2, 2024

5  out of  5
rating by C R
"Jim always goes above and beyond to provide exceptional service. I enjoy working with him and his staff. Would highly recommend!"
We responded:
"Thank you Cameron! We appreciate your business and the time you took to write a good review.."
Profile photo of Leslie Reyna

Leslie Reyna

February 1, 2024

5  out of  5
rating by Leslie Reyna
"The staff was very nice and knowledgeable when I took my mom to get car insurance for her new car."
We responded:
"Thank you Leslie! We appreciate your business and review."
Profile photo of Martha Reyna

Martha Reyna

February 1, 2024

5  out of  5
rating by Martha Reyna
"I was very impressed with this staff. They took their time and explained everything to me had a very good experience"
We responded:
"Thank you for the kind words Martha. We are glad you had a good experience with our agency."
Profile photo of Brenda Bazaldua

Brenda Bazaldua

January 24, 2024

5  out of  5
rating by Brenda Bazaldua
"I highly recommend, they answered all my questions. Thank you so much."
We responded:
"Brenda, Thank you for the kind review Brenda. Thank you for your business.. "
Profile photo of Zion Greenwell

Zion Greenwell

January 24, 2024

5  out of  5
rating by Zion Greenwell
"Great experience! Super responsive and answered all my questions"
We responded:
"Thank you for the Five Star review and your business!"
Profile photo of Aaron Rodriquez

Aaron Rodriquez

January 22, 2024

5  out of  5
rating by Aaron Rodriquez
"“I had the pleasure of working with an outstanding State Farm representative. Their genuine kindness and professionalism truly set them apart. They went above and beyond, making the entire insurance process a breeze."
We responded:
"Thank you for your business and review Aaron. We appreciate it."
Profile photo of April Hensley

April Hensley

January 22, 2024

5  out of  5
rating by April Hensley
"I spoke with Megan Rodriquez she was wonderful at helping me get a quote! I definitely recommend!!!"
We responded:
"Thank you for taking time to leave us a review. We are glad to hear you had a good experience with Megan!"
Profile photo of Jennifer Rodriguez

Jennifer Rodriguez

January 22, 2024

5  out of  5
rating by Jennifer Rodriguez
"Jim was so knowledgeable, and extremely helpful. I definitely recommend his office."
We responded:
"Hello Jennifer. Thank you so much for your kind words. We look forward to working with you."
Profile photo of Tom Ward

Tom Ward

December 15, 2022

5  out of  5
rating by Tom Ward
"My experience working with Jim and his team has been excellent. Jim is an astute agent with a unique ability to simplify complex topics and patience to ensure that his clients fully understand coverages. I have multiple policies with Jim and sleep well at night knowing that I have the right coverages to protect me and my family. Keep up the great work, team!"
We responded:
"Thank you for the nice review Tom. We really appreciate you and your family's business with our agency. "
Profile photo of Spencer Fairbanks

Spencer Fairbanks

December 14, 2022

5  out of  5
rating by Spencer Fairbanks
"Jim is great to work with! I highly recommend using him as your agent!"
We responded:
"Spencer, thank you for the positive review of our agency. We appreciate you and Rachel being insured with us. Looking forward to many more years with you."
Profile photo of Gracen Williams

Gracen Williams

October 26, 2022

5  out of  5
rating by Gracen Williams
"Honest, professional, knowledgeable... can't say enough great things about Jim and his staff! Would recommend Jim to anyone looking for insurance as he is extremely experienced in the field!"
We responded:
"Thank you for the positive review of our agency Gracen! "
Profile photo of Mike Mcpeek

Mike Mcpeek

December 16, 2021

5  out of  5
rating by Mike Mcpeek
"Jim is a great man. I've had nothing but great service with him. His staff is friendly and nice. Great deals and quick with claims! Go see him off Pendleton Pike!"